Terms & Conditions

Use of this site is provided by The Ramp People subject to the following Terms and Conditions. The Ramp People is the trading name of Philip David Shaw.

The business contact details are as follows:

The Ramp People
Unit 5, Woodside Park
Catteshall Lane
Godalming
Surrey
GU7 1LG

Tel: 0333 1234 111
Fax: 0333 1234 113

info@theramppeople.co.uk
www.theramppeople.co.uk


1. Your use of this site constitutes acceptance of these Terms and Conditions as at the date of your first use of the site.

2. The Ramp People™ reserves the right to change these Terms and Conditions from time to time by posting changes online. Your continued use of this site after changes are posted constitutes your acceptance of this agreement as modified.

3. You agree to use this site only for lawful purposes, and in a manner which does not infringe the rights, or restrict, or inhibit the use and enjoyment of the site by any third party.

4. This site and the information, names, images, pictures, logos regarding or relating to The Ramp People™ are provided "as is" without any representation or endorsement made and without warranty of any kind whether express or implied. In no event will The Ramp People™ be liable for any damages including, without limitation, indirect or consequential damages, or any damages whatsoever arising from the use or in connection with such use or loss of use of the site, whether in contract or in negligence. Whilst The Ramp People™ endeavour to ensure the information contained in this site is accurate, it does not warrant that it is error free.

5. The Ramp People™ does not warrant that the functions contained in this site will be uninterrupted or error free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or bugs or represents the full functionality, and reliability of the materials.

6. Copyright restrictions:
Commercial use or publication of all or any item displayed is strictly prohibited without prior authorisation from The Ramp People™. Nothing contained herein shall be construed as conferring any licence by The Ramp People™ to use any item displayed.
Documents may be copied for personal use only on the condition that copyright and source indications are also copied, no modifications are made and the document is copied entirely. However, some documents and photos have been published on this site with the permission of the relevant copyright owners (who are not The Ramp People™). All rights are reserved on these documents and permission to copy them must be requested from the copyright owners (the sources are indicated within these documents/photographs).

7. This site may contain links to other sites, please be aware that The Ramp People™ is not responsible for the privacy practices of such other sites and takes no responsibility for their content or availability.

8. If there is any conflict between these Terms and Conditions and rules and/or specific terms of use appearing on this site relating to specific material then the latter shall prevail.

9. These terms and conditions shall be governed and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the Courts of England and Wales.

10. If these Terms and Conditions are not accepted in full, the use of this site must be terminated immediately.

11. Privacy:
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
We will not email you in the future unless you have given us your consent.

The information we collect will only be used by The Ramp People™. Every time we email you we will give you the chance to refuse any such emails in the future.

The type of information we will collect about you includes:

your name
address
telephone number
email address

This information is collected when you enter your name, address and/or email address on the site. We will never collect sensitive information about you without your explicit consent.

We will endeavour to keep the information we hold about you up to date. You can check the information that we hold about you by emailing us at the email address provided below. If there are any inaccuracies please let us know and we will correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law.

If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

We may use technology such as a "cookie" to monitor users of this site such as which areas of the site you use most or least often and how often you se the website. A "cookie" is a piece of data stored on the user's hard drive containing information about the user, it is not linked to any of your personal information on our site. It may be possible for you to modify your browser to prevent this happening and you may still be able to use our site.

If you have any questions/comments about privacy, you should email us at info@theramppeople.co.uk

12. Making A Purchase
By submitting your order you are offering to buy the goods and allowing us to use details for the purposes of supplying them, including passing your details on to couriers. You may receive special offers and promotional mail from us only; your information will not be passed to any other third parties.

We are not obliged to supply the goods to you until we have confirmed acceptance of your order and this is when the contract is made. You do not own the goods until we receive payment in full.  If you discover you have made a mistake with your order please contact The Ramp People immediately. Our website is regularly updated, but if the price has changed after you have placed your order, will contact you to ask if you wish to proceed.

If you are in any doubt about the suitability of a product for your requirements please contact The Ramp People.

13. Delivery
Where items are in stock we aim to deliver goods to you within 48 hours, within 24 hours is standard. For non stock items or special builds we cannot give an exact delivery time but will keep you updated where possible and get these items to you as quickly as possible.

Please check your delivery before signing as received in good condition. Goods cannot be returned as damaged in delivery if the consignment is signed for in good condition.

If you find a defective or damaged item please inform us immediately.

14. Cancellation of Order
As a consumer you have the right, in addition to your other rights, to cancel your order and receive a refund. You must inform us in writing of your wish to cancel within seven working days starting on the day the goods are delivered to you. You must return the goods to us at your cost or ask us to arrange collection. We advise you the goods are insured during any return journey that you organise.
We shall refund the total amount of money paid by you for the goods, less any costs incurred sending/collecting the goods. (Please see returns policy below)
Please remember that once you have notified us of your wish to cancel the contract there is a legal requirement for you to take good care of the goods.

15. Returns Policy
Refunds for customised builds are given at the discretion of management.

For stock/off the shelf items we accept returns as long as the following conditions are met:

Refunds and exchanges are accepted within 7 working days starting with the day after the delivery date, accompanied by the delivery note.

All refunds require that the item be returned, with all pieces and in original condition.

Refunds will be applied to the credit card that was used to purchase the item.

When no receipt is provided, refunds for goods will be given at the discretion of management. A credit note will be issued equal to the item's prevailing price. Identification is required for all refunds where no receipt is provided.

16. Refunds
Your refund may take up to 14 business days from the time we receive your item. The refund will be applied to the credit card that was used to purchase the item.

What is refunded when I return an item?
When you return an entire order you will be refunded the price of the item paid at the time of purchase. When you return less than the entire order you will be refunded just the price of the items returned.
If you are returning goods as not suitable we have a restocking fee of 20%, this is to recover our administration and banking charges.

You can send the items back using our address above, please include your Delivery Note with your return. Once your goods have been received at our office they will be booked in and a refund or exchange will be processed.