Last updated on November 8th, 2019 at 09:48 am
It’s no secret that we put our customers first in everything we do, from developing innovative ramp solutions to quality customer service. We believe this attitude is the primary reason we’re the UK’s leading ramp supplier, and we’re always looking for ways to improve even more. Of course, you don’t have to just take our word for it.
British Healthcare Trade Association
We’re members of the only approved Trading Standards in our industry, the BHTA. As members, we adhere to the strict and high standard entry requirements which cover everything from proven and extensive industry knowledge to safety and quality compliance with all our products. This means that we can and do find the best product for you, not just for our sales team. From the most basic ramp requirements to custom solutions, every member of our team has the expertise needed to guide you every step of the way.
Here’s what buying from a BHTA member guarantees:
- Industry knowledge and friendly advice to help you through the selection process and find a reliable product to suit your needs.
- Products and customer service that adhere to the appropriate legislation and meet the exacting standards of BHTA’s Code of Practice.
- Deposit protection.
ISO 9001:2015 Certification
We also recently became ISO 9001:2015 certified. This is the international standard of Quality Management Systems and is the only ISO 9000 standard that requires a formal assessment process and certification. While you don’t need to have the certificate to implement all the policies, we understand that certificates can speak louder words.
So, what is it?
The ISO 9001:2015 is the most recent certificate of its type and much more customer-focused than ever before. It proves that a business has taken decisive steps to implement high standard quality management principles. From assessing the appropriateness of our current product offering to researching and developing new and innovative solutions, we put quality into everything we do. It also means that this is a continual process. We assess and test ourselves every step of the way so that we’re constantly adapting and improving our current processes and products.
Being ISO 9001:2015 certified means that when we promise quality, that’s exactly what you get. Our products and services have been proven to meet and even exceed customers’ needs time after time.
Here’s what buying from an ISO 9001:2015 certified organisation guarantees:
- Products and services that always meet customer expectations and needs.
- Continual improvement with a focus on enhancing customer satisfaction.
- Products and services that adhere to all applicable statutory and regulatory requirements.
Trust in our customers
If fancy certificates still aren’t impressing you, you can always just ask the thousands of satisfied customers we’ve already helped. We now have over 2,500 reviews on Trust Pilot that have given us a rating Excellent.
We’re pretty proud of our five stars and we love hearing from our customers. If you have suggestions or comments about any of our products or customer service, let us know.
You can also call one of our team today to find out more about our products, or services or our company.