Although we have not yet experienced any delays in our delivery service, we cannot guarantee it will stay that way. So, please be patient with everyone involved in the process of delivering. They are putting themselves at risk with every delivery and deserve nothing but out respect and help.
We are also here to support the NHS and any other essential works, we have already supplied a lot of ramps and are in the process to supply even more. If you require you items urgently, please contact us directly call us on 01372 569051 or Email us firstname.lastname@example.org
We will continue providing the best service for you and protect the health of our people, and our customers. We have provided guidance to our people to help prevent the spread of any infection. We are doing so in line with preventative guidance from Public Health Authority. We have also made a series of adjustments to our parcel handling procedures. We are keeping our ways of working under continuous review.
Due to the current situation, there is significant impact on our ability to maintain all our usual service levels. We will continue offering our services, receiving and delivering order for our customers but there may be disruptions to some services under current conditions.
We are still processing your international parcels until we are informed otherwise by our overseas partners. In the majority of cases our services are continuing as normal.
We are working with our courier partners across Europe to maintain services. The number of countries that we can access might change without notice however most major export routes remain open and we continue to accept and process any European orders.
The lead times for delivery remain the same however there might be delays and there are significant delays to a number of countries right now due to a lack of available transport links and suspension of certain country’s postal operations.
We have strong contingency plans in place to ensure business is kept moving. The scale, vast network and business continuity expertise of our organisation means we have extensive experience in being able to quickly deploy plans so we continue to provide customers with our products and via delivery services.
We thank you for your patience. We are working hard to keep business as usual
Frequent asked questions
Q: Is your warehouse still operating/ Can I still order from you?
Yes you can still place orders.
We have the same available delivery options, however to ensure all we can operate safely our warehouse will be working with a reduced workforce. This allows us to ensure that we can further safeguard that those that continue to work, by giving them significantly more distance from each other than the minimum already advised.
Q: Is it safe to receive parcels?
According to the World Health Organization (WHO), the likelihood of an infected person contaminating commercial goods is low and the risk of catching the virus that causes COVID-19 (Coronavirus) from a package that has been moved, traveled, and exposed to different conditions and temperature is also low.
All our warehouse staff and delivery couriers are fully informed of the precautionary safety measures in place to avoid the spread of COVID-19.
Q: If I am in isolation how will they deliver my parcel?
All delivery couriers have been advised to reduce contact with customers. Orders can be requested for safe place delivery (where available).
Q: Will I be required to sign on the portable delivery device as usual?
In the current situation, most of our couriers will not be asking any customer to handle PDAs and will record the delivery location on their device. Some couriers are able to take a picture of the delivery location for reference.
Q: How else are we helping people?
We have extended out returns policy to 30 days .
All of our Head Office teams are working from home and will continue to do so in line with the Government advice.
We understand it can be hard for people to be indoors every day, so we are running well being sessions online for all of our employees, including tips on staying connected.
Please feel free to contact us if you require any further information.