The Ramp People – Returns page
Returning your order to us
We understand that in some instances, customers will need to return an item due to a change in circumstances, incorrect sizing or simply changing their mind. Here at The Ramp People we offer a 14 day money back guarantee on all purchases; however, there will be circumstances where a return is not possible. So as to remain transparent with our customers, we have detailed our returns policy below to answer any queries you may have about the process.
Here are the most common circumstances for returns and how we can help;
Change of mind, wrong size or unsuitable item
Sometimes an item is not what you imagined, it doesn’t fit or you just don’t need it any more. In these circumstances, we are happy to offer an exchange or a full refund if the item is returned in its original condition and within 14 days from date of receipt.
Please take care when returning an order to us as all customers are in charge of the item’s return and covering the cost. We recommend you use a tracked, insured returns method so as to ensure a secure transit.
For an exchanged item, please call us on 01372 478960 and we will be happy to arrange this for you. We can deliver new items within our standard delivery policy. Unwanted items should be sent back to our address marked 'Returns Department'.
Item incorrect or damaged on arrival
Upon delivery, please do not sign for the goods unless you are happy with the condition of the product.
We pride ourselves on our excellent customer care and service delivery, however, if an unfortunate incident occurs where you believe you have been sent the wrong item please call us immediately on 01372 478960.
For damaged items, please supply proof of damage with a photo and email it across to our customer support team at firstname.lastname@example.org. For any incorrect deliveries, we will always check the part numbers on your order due to using different names for marketing and warehouse storage – we can then arrange for the correct item to be delivered whilst the unwanted item is collected and brought back to us.
A refund or replacement can only be processed once we have received all unwanted items and confirmed any damage.
In the unlikely event of an item becoming faulty, please view our guarantee policies in our terms and conditions.
If your item is within our warranty, we will be able to collect it to either repair or replace, however this can only be done once we have confirmed the fault. If you urgently need the item returned, we advise placing a new order and await the refund for the faulty item.
Items that cannot be cancelled or returned
Under our consumer contract regulations, customers have the right to cancel any order for any item bought through The Ramp People on this website including a full refund. Unfortunately, these regulations do not apply to the following circumstances;
- Items that are collected from our premises.
- Items with a product description stating: "Built to order or customised."
- Products that are personalised or made to a customer specification.
- Sealed goods that come with health protection or hygiene regulations that have been un-sealed after delivery.
- Returning any products that present a hygiene risk after being used by the recipient.
What happens next?
Here we have some helpful information on how to complete your returns, including what to write on your returns label. You will also need to print out (or copy the details from) our returns form to include with your return.
Customers are responsible for any returned goods until they reach our warehouse as stated in this returns policy. None of these terms or conditions affect your statutory legal rights.