What sets the AeroCarbon range apart from other scooters on the market?
The AeroCarbon range is designed as an extemly lightweight and compact solution as they are product from carbon fibre.
What class are the AeroCarbon mobility scooters and powerchairs?
The AeroCarbon range are rated as class 2 as they have a maximum speed under 4mph. As a class 2 they an be used on pavement and pedestrian areas or on cycle tracks. Please note they cannot be used on the road. If you are seeking a scooter which can be used on the road you will require a class 3 powerchair or scooter.
Can Drive's AeroCarbon Mobility Scooters and Powerchairs be used on the road?
No, they are classified as class 2 so cannot be used on the road. They can only be used on the pavement and pedestrian areas or on cycle tracks
Where can I park my mobility scooter or powerchair?
Normal parking restrictions apply to mobility scooters and powerchairs. The items should not be left alone on the pavement or within a pedestrian area if it will get in the way of other pedestrians, wheelchair users or pushchairs.
What is an Air Travel Safe mobility scooter?
Where a electric scooter or powerchair is advertised as 'Air Travel Safe' it means it can be taken safely on a plane, perfect for those planning to go abroad. Air Travel Safe scooters generally have lithium batteries. If you are planning to take your mobility scooter or powerchair onto a plane we do recommend advising your airline in advance of travel. If you are disabled, you are allowed to take two items of mobility equipment on the plane at no additional charge.
Do I need to register the AeroCarbon scooter or powerchair with DVLA?
No, as they are class 2 they do not need to be registered with DVLA.
Do I require insurance for my mobility scooter?
Our mobility scooters and powerchairs are class 2 so legally you do not require insurance; however it is often recommended as the products are quite expensive and insurance can assist, depending on your chosen insurance, to cover any costs regarding breakdowns, damages or theft. The Ramp People do not provide insurance.
Are mobility scooters and powerchairs available to purchase VAT exempt?
Yes, as a mobility aid those in the UK with long-term disabilities and registered charities do not need to pay VAT on these products. When you add the item to your basket, our VAT exemption box will pop up. Simply enter your VAT exemption details, such as your full name and disability, in the box to remove the VAT charge from your purchase. You do not need to be registered disabled you simply need a long-term condition.
How can I safely load my mobility scooter into my car boot?
The AeroCarbon range are produced from carbon and designed to be extremely lightweight and compact to allow the mobility scooters and powerchairs to easily be loaded and stored in the car boot. If you are unable to load the scooter into your car boot, we would suggest considering ramps. You could either look to purchase an electric ramp for your vehicle, a fixed ramp or a portable folding ramp. Please note we do not provide electric ramps. If you would like a fixed folding ramp, please complete this form and email it to our team to allow us to advise a suitable ramp for your vehicle. If you would like a folding, portable ramp, we will need to know the vertical height from the ground to where the ramp will rest on your vehicle to allow us to recommend a suitable ramp length. For ramps for loading unoccupied scooters, we suggest a maximum gradient of 1:3.3. If you are loading an occupied mobility scooter or powerchair, a 1:8 gradient is recommeded. For advice please contact our team.
The mobility scooter is not working correctly. How do I identify the issue?
If you have purchased a mobility scooter with an LCD display which has self-diagnostics for troubleshooting, such as the AeroCarbon Scooter, please follow the steps on the LCD display as guided. Please also review your mobility scooter or powerchair user manual as these should include details of error codes and troubleshooting. The AeroCarbon Scooter and Powerchairs manuals are available to download on the product page on our website. We have also put together a handy troubleshooting guide, which we recommend viewing, our basic diagnostics document. Please download the handy guide for more information covering solutions for when there is no power in the scooter, if your scooter cuts out or you are not achieving the desired mileage. If you are still having issues, please contact our team for support.
Can an alernative charger be used to charge the mobility scooter?
The mobilty scooters and powerchairs are provided with a charger. You should only charge your device using the charger provided, if you loose the charger please contact us for a replacement. Using an alternative charger, for example designed for an alternative product, can negatively impact the device.
How often should I charge the mobility scooter?
We recommend checking the user manual provided with your device however in general the mobility aid should be fully charged prior to each use.
What maintenance do mobility scooters and powerchairs require?
Please view your mobility aids user manual for specific guidance. In general the devices should be cleaned regularly with a damp cloth to ensure they are kept free of dirt and debires. Servicing should be undertaken every 12 months, for the Drive AeroCarbon range, it is recommended the chairs are serviced by an engineer who is authorised by Drive DeVilbiss.
What health checks are required prior to purchasing a mobility scooter or electric wheelchair?
The UK government require those using a mobility scooter or electric wheelchair to be able to read a car's registration number from 40ft / 12.3m away.
Are mobility scooters available on the NHS?
In general mobility scooters are not available through the NHS and therefore need to be self funded in most instances. There are various charities available who can assist with funding where required. The Motability Scheme is also available which can assist users to hire or buy a mobility scooter including using benefits to pay for one.
Do The Ramp People hire mobility scooters?
We only sell mobility aids, we do not hire them.
Do The Ramp People repair mobility scooters?
As an online business we only sell mobility scooters and powerchairs, we do not offer a repair service. If you have purchased a mobility scooter or powerchair from us this will of course be provided with a warranty. If you do have any issues please contact our team who can provide troubleshooting advice or process a warranty claim for you if required.
The AeroCarbon range is product by Drive, who are Drive DeVilbiss?
Drive DeVilbiss Healthcare is a globally trusted manufacturer of medical and mobility equipment. They offer a comprehensive range of products, including wheelchairs, rollators and mobility scooters which are all offered with a comprehensive warranty.
