Adjustable Half Step

Half Steps FAQs

What is the benefit of a half step?

A half step often makes it easier for those with limited mobility to overcome steps, doorways and entrances. The half step can assist to breaks down the height different between ground level and the door threshld into two more manageable heights.

Half steps can also help to increase the confidence of users who have previously had difficulties to overcome steps and heights. In some instances half steps are used where space is limited and therefore it is not possible to install a ramp. Please note the half step is not suitable for mobility scooters and wheelchair users so please do consider who will be using the half step. 

Where can the half step be used?

The Ramp People's half steps are suitable for indoor and outdoor use and can be left outside.

Is it safe to use the half-step in wet weather?

Our half steps offer a GRP open mesh surface which is highly slip resistant and suitable to be used in all weathers. The step is also self draining. Please do of course take caution in wet or icy weathers and consider your own abilities. 

Is VAT relief available on half steps?

As a mobility aid the half step is eligible for VAT relief for those with long term disabilities and charities. When you add the item to your basket enter your details in the VAT relief box to remove the VAT. 

What warranty is available on the half steps? 

The half steps are provided with a 2 year warranty. 

Should I purchase a half step or wheelchair ramp? 

This does depend on your requirements, abilities and the space available. If you are unsure our team is available throughout the week to provide technical advice and guidance based on your situation. 

A ramp is often preferable for businesses as it makes the business accessible to more users, including those using wheelchairs and mobility scooters. For homes, a half step may be preferred where space is limited and a ramp is not viable or for smaller height differences where you are seeking to simply make a step more manageable. 

What heights can the half step be used at?

When used without legs the half step is 80mm high. When used with the support legs, the mobility half step can be adjusted to heights between  105mm - 120mm. 

What is the GRP surface? 

GRP stands for Glass Reinforced Plastic, it is an extremely durable but light surface. GRP is renowned for being able to withstand poor weather conditions and to last for many years. In addition GRP is corrosion-resistant. 

No Quibble 60 Day Returns

Returning your order to us

At The Ramp People, your satisfaction is our priority. We know that sometimes things change - whether it’s sizing, plans, or preferences. That’s why we offer a straightforward, no quibble 60-day money-back guarantee on over 95% of our products, giving you the freedom to shop with complete confidence.

Here are the most common circumstances for returns and how we can help;

Change of mind, wrong size or unsuitable item

If your item isn’t what you expected, doesn’t fit, or you’ve simply changed your mind, no problem! You’re welcome to a full refund within 60 days of receipt - if the item is in its original condition and packaging or an exchange.

Looking to exchange your item? Just note this on the returns form or give us a call on 01372 569051 - we’ll be happy to help!

Please note: that items marked as “built to order” or customised cannot be returned, as they are specially made for you.

Item incorrect or damaged on arrival

Upon delivery, please do not sign for the goods unless you are happy with the condition of the product.

We take pride in our service. If something arrives incorrectly or damaged, we’re here to put it right. Before signing for your delivery, please ensure you're happy with the condition of your item. If there’s a problem, contact us right away at 01372 569051. For damaged goods, please email a photo to hello@theramppeople.co.uk so we can sort things quickly. We’ll verify your order and arrange prompt delivery of the correct item, along with collection of the original if needed. Refunds or replacements will be processed once we’ve received and checked the returned items.

Faulty items

If your item is faulty or develops a fault, we’ll do everything we can to resolve the issue efficiently. Please refer to our warranty terms in our Terms & Conditions for full details. If the fault is confirmed and the item is within warranty, we’ll arrange a repair or replacement. If you need a quick replacement, we recommend placing a new order - your refund will follow once the faulty item is returned and assessed.

Items that cannot be cancelled or returned

While we aim to be flexible, a few items are non-returnable due to their nature or regulatory requirements.

These include:

• Products marked as “built to order” or customised.
• Personalised items or those made to your specification.

How to return your item

As the customers, you are responsible for arranging the return of any items to us. You are welcome to use a courier service of your choice; many of our customers find comparison websites such as Parcel2Go helpful for finding competitive delivery rates. We recommend choosing a tracked service for peace of mind and retaining proof of delivery until your return has been fully processed. Unwanted items should be sent back to our address marked 'Returns Department'.

Please download, print and return our completed returns form below and return this along with your item. If you do not have access to a printer, you can simply write the required details out from the form on a piece of paper.

TRP Returns Form

Customers are responsible for any returned goods until they reach our warehouse as stated in this returns policy. None of these terms or conditions affect your statutory legal rights.

Once the item is returned back to our warehouse, please allow 1-2 working days for the items to be checked. Once the items have been checked and the condition is as agreed, a credit note will be emailed across to you. Once the credit note has been provided, refunds can take up to 7 days.