No Quibble 60 Day Returns
Returning your order to us
At The Ramp People, your satisfaction is our priority. We know that sometimes things change - whether it’s sizing, plans, or preferences. That’s why we offer a straightforward, no quibble 60-day money-back guarantee on over 95% of our products, giving you the freedom to shop with complete confidence.
Here are the most common circumstances for returns and how we can help;
Change of mind, wrong size or unsuitable item
If your item isn’t what you expected, doesn’t fit, or you’ve simply changed your mind, no problem! You’re welcome to a full refund within 60 days of receipt - if the item is in its original condition and packaging or an exchange.
Looking to exchange your item? Just note this on the returns form or give us a call on 01372 569051 - we’ll be happy to help!
Please note: that items marked as “built to order” or customised cannot be returned, as they are specially made for you.
Item incorrect or damaged on arrival
Upon delivery, please do not sign for the goods unless you are happy with the condition of the product.
We take pride in our service. If something arrives incorrectly or damaged, we’re here to put it right. Before signing for your delivery, please ensure you're happy with the condition of your item.
If there’s a problem, contact us right away at 01372 569051. For damaged goods, please email a photo to hello@theramppeople.co.uk so we can sort things quickly. We’ll verify your order and arrange prompt delivery of the correct item, along with collection of the original if needed. Refunds or replacements will be processed once we’ve received and checked the returned items.
Faulty items
If your item is faulty or develops a fault, we’ll do everything we can to resolve the issue efficiently. Please refer to our warranty terms in our Terms & Conditions for full details.
If the fault is confirmed and the item is within warranty, we’ll arrange a repair or replacement. If you need a quick replacement, we recommend placing a new order - your refund will follow once the faulty item is returned and assessed.
Items that cannot be cancelled or returned
While we aim to be flexible, a few items are non-returnable due to their nature or regulatory requirements.
These include:
- Products marked as “built to order” or customised.
- Personalised items or those made to your specification.
How to return your item
As the customers, you are responsible for arranging the return of any items to us. You are welcome to use a courier service of your choice; many of our customers find comparison websites such as Parcel2Go helpful for finding competitive delivery rates. We recommend choosing a tracked service for peace of mind and retaining proof of delivery until your return has been fully processed. Unwanted items should be sent back to our address marked 'Returns Department'.
Please download, print and return our completed returns form below and return this along with your item. If you do not have access to a printer, you can simply write the required details out from the form on a piece of paper.
TRP Returns Form
Customers are responsible for any returned goods until they reach our warehouse as stated in this returns policy. None of these terms or conditions affect your statutory legal rights.
Once your item has been returned to our warehouse, please allow 1–2 working days for inspection. If the item’s condition matches the agreed terms, we will issue a credit note via email. After the credit note has been sent, please allow up to 7 days for the refund to be processed.
