Aluminium Wheel Risers

Ramp Length & Load Height

This guide should help you gauge how long a ramp you require, so if you're in any doubt read the details below. If you still have questions after reading, feel free to give us a call. The crucial thing to know is your load height.

Load Height: this is the vertical measurement from the ground to where you rest the ramp onto.

Guide to the maximum load height is shown in the product description/table, please note the minimum Load Height will be 5% below the maximum height stated on the ramp, to calculate  use (maximum load height - 5% = minimum load height).

For vehicle ramps EU guidelines recommend that no ramps with a gradient greater than 30%  or 1:3.3 should be used. Essentially the load height x 3.3, gives you your ramp length. Furthermore no TUV Certified Ramp is designed to exceed this gradient. Going over this gradient is can cause accident, injury or death and may invalidate the warranty.

For loading vehicles with Low ground clearance and Front and/or Rear overhang a gentler gradient is recommended (this will vary depending upon the vehicle)

Capacity & Wheelbase Info

What is the wheelbase? - Wheelbase is the distance between the front and the back wheels. 

Our loading ramps are usually safety tested and certified for three different length wheelbases. This is because the length of the wheelbase effects the spread of the weight applied to the ramps. The smaller the wheel base the more focused the load & therefore the less capacity the ramps can take.

The same applies with the width of the tyre or track which is why we list a ‘minimum track width’ within each product specification. We recommend reading the safety information supplied with the ramps before use to be sure the set supplied are suitable for your application.

Usage Guidelines and Safety Information for these ramps can be found here.

No Quibble 60 Day Returns

Returning your order to us

At The Ramp People, your satisfaction is our priority. We know that sometimes things change - whether it’s sizing, plans, or preferences. That’s why we offer a straightforward, no quibble 60-day money-back guarantee on over 95% of our products, giving you the freedom to shop with complete confidence.

Here are the most common circumstances for returns and how we can help;

Change of mind, wrong size or unsuitable item

If your item isn’t what you expected, doesn’t fit, or you’ve simply changed your mind, no problem! You’re welcome to a full refund within 60 days of receipt - if the item is in its original condition and packaging or an exchange.

Looking to exchange your item? Just note this on the returns form or give us a call on 01372 569051 - we’ll be happy to help!

Please note: that items marked as “built to order” or customised cannot be returned, as they are specially made for you.

Item incorrect or damaged on arrival

Upon delivery, please do not sign for the goods unless you are happy with the condition of the product.

We take pride in our service. If something arrives incorrectly or damaged, we’re here to put it right. Before signing for your delivery, please ensure you're happy with the condition of your item. If there’s a problem, contact us right away at 01372 569051. For damaged goods, please email a photo to [email protected] so we can sort things quickly. We’ll verify your order and arrange prompt delivery of the correct item, along with collection of the original if needed. Refunds or replacements will be processed once we’ve received and checked the returned items.

Faulty items

If your item is faulty or develops a fault, we’ll do everything we can to resolve the issue efficiently. Please refer to our warranty terms in our Terms & Conditions for full details. If the fault is confirmed and the item is within warranty, we’ll arrange a repair or replacement. If you need a quick replacement, we recommend placing a new order - your refund will follow once the faulty item is returned and assessed.

Items that cannot be cancelled or returned

While we aim to be flexible, a few items are non-returnable due to their nature or regulatory requirements.

These include:

• Products marked as “built to order” or customised.
• Personalised items or those made to your specification.

How to return your item

As the customers, you are responsible for arranging the return of any items to us. You are welcome to use a courier service of your choice; many of our customers find comparison websites such as Parcel2Go helpful for finding competitive delivery rates. We recommend choosing a tracked service for peace of mind and retaining proof of delivery until your return has been fully processed. Unwanted items should be sent back to our address marked 'Returns Department'.

Please download, print and return our completed returns form below and return this along with your item. If you do not have access to a printer, you can simply write the required details out from the form on a piece of paper.

TRP Returns Form

Customers are responsible for any returned goods until they reach our warehouse as stated in this returns policy. None of these terms or conditions affect your statutory legal rights.

Once your item has been returned to our warehouse, please allow 1–2 working days for inspection. If the item’s condition matches the agreed terms, we will issue a credit note via email. After the credit note has been sent, please allow up to 7 days for the refund to be processed.