Black Carry Bag for TRP607W-2
SKU | TRP607W-2Bag |
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Certain goods and services for disabled people are zero-rated for VAT, including mobility aids, as long as the customer is eligible and the goods are for domestic or personal use. All of our wheelchair ramps classify as mobility aids and therefore those eligible can purchase these VAT exempt.
Who is eligible?
VAT relief is available for individuals with chronic illnesses and or disabilities. The wheelchair ramp must be for exclusive use by the disabled individual. VAT relief is also available to registered UK charities.
Who is not eligible?
Businesses are not eligible for VAT relief. VAT relief is also not available where the ramp is being purchased for a group of people to use, except for charities. In addition, those with temporary incapacities, such as broken bones, are required to pay the VAT.
How do I claim my VAT back?
At the checkout stage, prior to entering payment details, there is a VAT exemption box. Simply enter the full name of the person the ramp is for and their disability, or the charity name and number, and tick to confirm it is correct. The VAT will then automatically be removed from your purchase.
If you are in any doubt as to whether you are eligible to receive goods or services zero-rated for VAT, please contact our team, consult Notice 701/7 VAT Relief for Disabled People or contact the National Advice Service on 0845 010 9000.
We pride ourselves on our ability to get in-stock goods to our UK mainland customers within 1-2 business days 99% of the time, subject to availability. Please note, we use a specialised courier to deliver large items. Due to this, your estimated delivery time will be longer and delivery times may vary from 5 to 10 working days. Delivery times to remote UK locations may also vary depending on your location.
Delivery cut-off times
Our cut off times for same-day dispatch on orders is: 2pm Monday - Friday (Excluding Bank Holidays).
Where we deliver free of charge...
We are proud to say, we offer our customers fast and Free Delivery on all orders to Mainland England, Wales & Southern Scotland. All items are trackable, we will email a tracking link to you once your item is dispatched from our UK warehouse.
Unfortunately, we aren't able to offer all UK customers Free Delivery. However, where the delivery location is chargeable; we endeavour to keep these charges to a minimum and offer our customers' value for money delivery.
Delivery to the following locations: Northern Ireland, Ireland, Scottish Highlands, Scottish Islands, Isle of Man and Channel Islands are calculated at the checkout, upon entering your full address, the shipping fees will be calculated and shown to you prior to placing the order.
You can also view them in the table below,
Delivery costs
Location | Weight | Cost |
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Enland, Wales & Southern Scotland | Any Weight | Free |
Northern Scotland, Highlands & Islands | Any Weight | £25.00 |
Guernsey & Jersey | Under 20kg | £35.00 |
- | 21.01 - 40kg | £60.00 |
- | 40.01kg + | £100.00 |
Isle of Man | Any Weight | £55.00 |
Northern Ireland | Under 20kg | £20.00 |
- | 20.01 - 30kg | £30.00 |
- | 30.01 - 100kg | £55.00 |
- | 100 - 200kg | £115.00 |
- | 200kg + | £125.00 |
Delivery information & receipt of goods
We want you to receive your goods on a timely basis and in pristine condition. Please help us accomplish this by checking the delivery address carefully as noted on the attached invoice and notifying us immediately if there is an error. Upon delivery, please do not sign for the goods unless you are happy with the condition of the product.
Delivery timeframes
Deliveries will occur between the hours of 9:00am and 6:00pm and will require a signature upon receipt. Whilst 99% of orders being shipping within England, Wales & Southern Scotland arrive within 1-2 working days, this cannot be guaranteed.
If you do need the item urgently please contact us at hello@theramppeople.co.uk so that we can best advise you. Your satisfaction with The Ramp People's product and service is our paramount concern.
Please note, if your item is due to be sent on a pallet the cut off time for our 2 working day delivery service may be reduced from 2:00pm to midday, please contact our office for confirmation. If your order is on a pallet, please insure that someone is able to accept the delivery as re-delivery may incur additional cost.
If you have purchased a loading ramp, prior to use please make sure to check the maximum load height as stated on the invoice, read the safety instructions on the side of the ramp closely, and follow the instructions supplied with the product. Failure to comply with product instructions will invalidate your warranty and could cause accident, injury or death so please take this seriously.
Additional information
For a good idea/fair assessment of our delivery times please see our reviews here:
https://uk.trustpilot.com/review/www.theramppeople.co.uk
**Please also refer to the availability stated in the products. For pre-order, non-stock items or built-to-order items we cannot give an exact delivery time - with all deliveries we will keep you updated wherever possible and get these items to you as quickly as possible.
European Orders
If you wish to order from the Republic of Ireland please visit The Ramp People Ireland
For orders to other European locations please contact us directly by emailing hello@theramppeople.co.uk
No quibble 60 day returns
We understand that in some instances, customers will need to return an item due to a change in circumstances, incorrect sizing or simply changing their mind. Here at The Ramp People we offer a 60 day money back guarantee on all purchases; however, there will be circumstances where a return is not possible. So as to remain transparent with our customers, we have detailed our returns policy below to answer any queries you may have about the process.
Here are the most common circumstances for returns and how we can help;
Change of mind, wrong size or unsuitable item
Sometimes an item is not what you imagined, it doesn’t fit or you just don’t need it any more. In these circumstances, we are happy to offer an exchange or a full refund, no quibble of course, if the item is returned in its original condition, including original packaging, and within 60 days from date of receipt. Please note, items which are advertised as 'built to order', or customised items are non-returnable and non-refundable.
Please take care when returning an order to us as all customers are in charge of the item’s return and covering the cost. We recommend you use a tracked, insured returns method so as to ensure a secure transit.
For an exchanged item, please make a note on the returns form that you wish to exchange the product or call us on 01372 569051. We can deliver new items within our standard delivery policy. Unwanted items should be sent back to our address marked 'Returns Department'.
Item incorrect or damaged on arrival
Upon delivery, please do not sign for the goods unless you are happy with the condition of the product.
We pride ourselves on our excellent customer care and service delivery, however, if an unfortunate incident occurs where you believe you have been sent the wrong item please call us immediately on 01372 569051.
For damaged items, please supply proof of damage with a photo and email it across to our customer support team at hello@theramppeople.co.uk. For any incorrect deliveries, we will always check the part numbers on your order due to using different names for marketing and warehouse storage – we can then arrange for the correct item to be delivered whilst the unwanted item is collected and brought back to us.
A refund or replacement can only be processed once we have received all unwanted items and confirmed any damage.
Faulty items
In the unlikely event of an item becoming faulty, please view our guarantee policies in our terms and conditions.
If your item is within our warranty, we will be able to collect it to either repair or replace, however this can only be done once we have confirmed the fault. If you urgently need the item returned, we advise placing a new order and await the refund for the faulty item.
Items that cannot be cancelled or returned
Under Consumer Contract Regulations, customers have the right to cancel any order for any item bought through The Ramp People on this website including a full refund. Unfortunately, these regulations do not apply to the following circumstances;
- Items that are collected from our premises.
- Items with a product description stating: "Built to order or customised."
- Products that are personalised or made to a customer specification.
- Sealed goods that come with health protection or hygiene regulations that have been un-sealed after delivery.
- Returning any products that present a hygiene risk after being used by the recipient.
What happens next?
Please download, print and return our completed returns form below and return this along with your item. If you do not have a printer you can simply write out the details required on the form on a piece of paper.
Parcel2Go is one way to send back an item. Please ensure your item is adequately insured against damage or loss when being returned.
Customers are responsible for any returned goods until they reach our warehouse as stated in this returns policy. None of these terms or conditions affect your statutory legal rights.
Once the item is returned back to our warehouse, please allow 1-2 working days for the items to be checked. Once the items have been checked and the condition is as agreed, a credit note will be emailed across to you. Please note, once the credit note has been provided refunds take up to 14 days.
The Ramp People work in line with Consumer Contract Regulations to ensure your consumer rights are looked after.
- Easy to Fit
- Electric Wheelchair
- Manual Wheelchair
- Mobility Scooter
- One Year Warranty
SKU | TRP607W-2Bag |
---|---|
One Year Warranty | Yes |
Easy to Fit | Yes |
Electric Wheelchair | Yes |
Manual Wheelchair | Yes |
Mobility Scooter Friendly | Yes |
- Free 24-48 hour mainland UK delivery if ordered before 1.00PM* (in stock items, service is not guaranteed)
- Rated 'Excellent' on TrustPilot with over 7,500 5* reviews
- Speedy responses to customer queries
- Substantial manufacturing experience
- Competitive pricing
- Huge range of car ramps, commercial ramps, vehicle ramps, truck ramps, van ramps, wheelchair ramps, portable ramps, cable protectors and speed bumps
- 30 day no quibble returns policy