Joining Support for Wheelchair Ramps

What are portable platforms for wheelchair ramps?

Our portable platforms can be used in conjunction with most of our ramps to create an 'L' shape ramp layout. They are ideal in situations where someone, for example requires a 10ft ramp but does not have the space for a 10ft ramp, for example due to a road or wall. Instead, the platform allows you to have, for example a 5ft ramp go from the door to the platform. The user can then use the platform as a turning space. The wheelchair user would then have a further ramp to go from the platform to ground level. Our portable platforms can be seen here.

What are wheelchair joining supports used for?

Joining supports are used to connect 2 wheelchair ramps together to create one long ramp. Many find them beneficial as it reduces the weight of the ramp, for example instead of having one 8ft ramp they purchase 2 x 4ft ramps and a joining support. The joining support can be adjusted to your required height. 

Which ramps can have handrails?

The portable wheelchair ramps with handrails and RollAble ramps can be purchased with or without handrails. Our modular wheelchair ramp systems are normally provided with handrails. 

Which ramp can be used to load my scooter/electric wheelchair into the car? 

We have specific ramps designed for loading empty scooters and electric wheelchairs into the car. They are lightweight and folding for ease of storage. They are suitable to be used in vehicles with heights up to 660mm. The ramps are channel ramps however they only have an edge on one side and therefore clearence is not a problem Our scooter and electric wheelchair loading ramps can be found here. We also offer fixed folding van ramps which can also be used to load scooters into the car. 

Why are specific cable protectors required for wheelchair users?

Our cable protectors for wheelchair ramp access are built to a suitable gradient for wheelchair users, they can be viewed here. Many wheelchairs, especially electric wheelchairs have low ground clearence and therefore struggle to overcome some cable covers. Many therefore opt to purchase our wheelchair friendly cable protectors for areas where pedestrians and wheelchair users as likely to need to pass these. 

Can wheelchair ramps include steps? 

Our modular wheelchair ramps can be provided with step kits to allow users to choose to either walk up the steps or walk up the ramp. The step kits are produced from galvanized steel and have rubber coated guides, they can be provided with or without handrails. 

What if I require a longer wheelchair ramp at a later date, do I need to buy a full new ramp?

The RollAble ramps can be built to any length so, if you opt to purchase a a roll up wheelchair ramp you can buy additional lengths at a later date to simply clip onto the exsisting ramp to create your new desired length. In the same way you can also remove part of the ramp to reduce the length of the ramp. 

No Quibble 60 Day Returns

Returning your order to us

At The Ramp People, your satisfaction is our priority. We know that sometimes things change - whether it’s sizing, plans, or preferences. That’s why we offer a straightforward, no quibble 60-day money-back guarantee on over 95% of our products, giving you the freedom to shop with complete confidence.

Here are the most common circumstances for returns and how we can help;

Change of mind, wrong size or unsuitable item

If your item isn’t what you expected, doesn’t fit, or you’ve simply changed your mind, no problem! You’re welcome to a full refund within 60 days of receipt - if the item is in its original condition and packaging or an exchange.

Looking to exchange your item? Just note this on the returns form or give us a call on 01372 569051 - we’ll be happy to help!

Please note: that items marked as “built to order” or customised cannot be returned, as they are specially made for you.

Item incorrect or damaged on arrival

Upon delivery, please do not sign for the goods unless you are happy with the condition of the product.

We take pride in our service. If something arrives incorrectly or damaged, we’re here to put it right. Before signing for your delivery, please ensure you're happy with the condition of your item. If there’s a problem, contact us right away at 01372 569051. For damaged goods, please email a photo to hello@theramppeople.co.uk so we can sort things quickly. We’ll verify your order and arrange prompt delivery of the correct item, along with collection of the original if needed. Refunds or replacements will be processed once we’ve received and checked the returned items.

Faulty items

If your item is faulty or develops a fault, we’ll do everything we can to resolve the issue efficiently. Please refer to our warranty terms in our Terms & Conditions for full details. If the fault is confirmed and the item is within warranty, we’ll arrange a repair or replacement. If you need a quick replacement, we recommend placing a new order - your refund will follow once the faulty item is returned and assessed.

Items that cannot be cancelled or returned

While we aim to be flexible, a few items are non-returnable due to their nature or regulatory requirements.

These include:

• Products marked as “built to order” or customised.
• Personalised items or those made to your specification.

How to return your item

As the customers, you are responsible for arranging the return of any items to us. You are welcome to use a courier service of your choice; many of our customers find comparison websites such as Parcel2Go helpful for finding competitive delivery rates. We recommend choosing a tracked service for peace of mind and retaining proof of delivery until your return has been fully processed. Unwanted items should be sent back to our address marked 'Returns Department'.

Please download, print and return our completed returns form below and return this along with your item. If you do not have access to a printer, you can simply write the required details out from the form on a piece of paper.

TRP Returns Form

Customers are responsible for any returned goods until they reach our warehouse as stated in this returns policy. None of these terms or conditions affect your statutory legal rights.

Once your item has been returned to our warehouse, please allow 1–2 working days for inspection. If the item’s condition matches the agreed terms, we will issue a credit note via email. After the credit note has been sent, please allow up to 7 days for the refund to be processed.